My Honest Review of MXroute: A Long-Time Customer's Unexpected Account Termination

Introduction

Hey everyone! I wanted to share my experience with MXroute, an email service provider I had been using for years. I’ve always believed in sharing both the good and the bad, and unfortunately, this story leans more towards the latter. Here’s what happened when MXroute abruptly terminated my account without any warning.

Background: My Experience with MXroute

I’ve been a loyal customer of MXroute for many years. They provided a decent service for managing email domains, and I never had any major issues with them. They offer truly inexpensive plans and it seems like they specialize in email hosting only, which is good. I used MXroute for my personal and some smaller, less critical projects, and everything was fine. That is, until one day when I received an unexpected email from them.

The Abrupt Account Termination

Out of the blue, I got an email from MXroute saying they were terminating my account. They provided a link to download my data and explained the reason behind the termination. Apparently, there was an abuse complaint related to my domain due to some normal AutoSSL traffic. They decided it was easier to just terminate my account rather than deal with the complaint.

Here’s the kicker – I had no prior warning about this. No heads-up, no chance to fix whatever the issue was, and no time to migrate my stuff out. It was a pretty harsh and sudden move, especially considering the complaint was about something as minor as normal traffic.

The Lack of Professional Courtesy

What really got to me was the lack of professional courtesy. I mean, I get it – they want to mitigate risks and avoid trouble with their upstream provider. But come on, at least give a long-time customer a heads-up or some time to sort things out. Instead, they just cut me off without any warning. It felt like they didn’t care about our long-standing relationship at all.

My Final Thoughts

After this experience, I can’t recommend MXroute for any important or production sites. If you’re thinking about using them for development sites, hobby projects, or personal use, you might want to think twice. The service might work fine until it doesn’t, and when that happens, don’t expect any professional courtesy or advance notice.

Conclusion

In conclusion, while MXroute might offer a decent service, their approach to handling issues and terminating accounts is far from professional. This is just my honest review and experience with them. If you value reliability and professional treatment, you might want to look elsewhere for your email hosting needs.

Thanks for reading, and I hope this helps anyone considering MXroute. Stay informed and choose wisely!